Billing & Receipts

Finance & Billing

The facility's own billing ledger — prices the visit, applies coverage, records what was collected at the counter, and prints the receipt.

Key features

Prices orders and procedures automatically through the benefit engine
Multi-payer allocation — splits every line between schemes and the patient
Supports 13 Thai coverage schemes, cascading primary to secondary
Mandatory supplemental co-pay applied automatically where a scheme requires it
Discount policies — staff, elderly and promotional, stackable on top of coverage
Records the payment method the facility collected at its counter — cash, card, QR or transfer
Produces receipts, tax invoices and a full allocation breakdown
Accounts receivable tracking, by scheme, for both patients and payers
Daily and monthly revenue reporting by department and scheme
AI analyses revenue and builds reports
AI answers questions about revenue in plain language

Overview

This module is the facility’s own accounting ledger. It gathers charges from every department, works out what each coverage scheme pays through the benefit engine, produces the official documents, and tracks what is still owed — by patients and by the schemes.

It is a bookkeeping system, not a payment processor. MorLuang does not process, route, hold or settle funds, and integrates with no payment gateway or acquirer. It holds no card numbers, expiry dates or security codes anywhere. When a facility collects money at its own counter — by cash, by its own card terminal, or by QR — a member of staff records which method was used so the books balance and a receipt can be printed. That record is all the software does.

Why it matters

Healthcare charging is more complicated than it looks. One patient may hold several coverage schemes that cascade. Some services are not covered at all, some partly, some require a co-payment. Getting a single line wrong means the receipt and the reimbursement claim disagree — and that surfaces as a problem much later.

MorLuang moves the burden of remembering a dozen schemes’ rules off the billing clerk and into configurable rules the benefit engine applies. Staff check the result and take the money; the software does the arithmetic.

Allocation breakdown — transparent line by line

Every receipt shows exactly where each baht came from: this line covered X by the universal scheme, Y by social security, Z paid by the patient. Patient and staff see the same figures at the same time, which heads off disputes before they start.

Payment methods the ledger records

Cash, with the receipt printed immediately
Credit or debit card, taken on the facility’s own terminal
QR payment through the facility’s own bank
Bank transfer, with slip verification
Any combination of the above within a single visit

In every case the money moves between the patient and the facility’s own bank. MorLuang records that it happened; it is never in the path.

How it connects

Charges arrive automatically from outpatient, inpatient, laboratory, pharmacy and imaging. Each line passes through the benefit engine for coverage calculation, an invoice is opened with the split applied, and the allocation data goes on to the claim centre for reimbursement. Outstanding balances are tracked until the account closes.