Section 01

System architecture

Area Legacy systems MorLuang
Delivery model ✕ Client-server desktop application, installed machine by machine ✓ Web-based and cloud-native — opens in a browser on any device
Updates ✕ Pushed to every machine, often with downtime during the upgrade ✓ Updated once on the server; every user has it immediately
Mobile and tablet ✕ Desktop first; mobile is a separate add-on ✓ Responsive web plus a mobile app for clinical staff
Real-time notification ✕ Mostly polling — refresh to see anything new ✓ MQTT push — badges update the instant something changes
Section 02

AI

Area Legacy systems MorLuang
AI in the product ✕ Usually absent, or sold as a separate add-on ✓ In every module from day one, at no extra licence cost
Assistance for physicians ✕ Read the whole record yourself ✓ Summarises the history automatically and surfaces relevant guidance
Querying your data ✕ Build the report yourself in a report builder ✓ Ask in plain language; the assistant finds and summarises it
Claim checking ✕ Fixed rule-based validation only ✓ Analyses the claim and flags rejection risk before you submit
Section 03

Coverage calculation

Area Legacy systems MorLuang
Schemes supported ✕ Mainly universal coverage and social security; others calculated by hand or customised ✓ 13 schemes handled natively
Multi-scheme cascade ✕ Patients with several schemes worked out manually, often in a spreadsheet ✓ The engine cascades primary to secondary automatically
Caps per item, visit, day or year ✕ Rules set by hand, awkward to change when a scheme revises its terms ✓ Configured in the admin interface, with a bulk editor and CSV import
Allocation breakdown ✕ Receipt shows a total; explaining the figure to a patient is hard ✓ Line by line — exactly what each scheme covered, on the receipt itself
Section 04

Multi-tenancy and security

Area Legacy systems MorLuang
Multi-site deployment ✕ A separate database per site, consolidated afterwards by hand ✓ One multi-tenant system; every site is visible per permission, with instant group reporting
Isolation between organisations ✕ Relies mainly on network and firewall boundaries ✓ Tenant scoping at the ORM level, with cross-tenant penetration testing before every deploy
Audit logging ✕ Partial — often only login events ✓ Every access to patient data, with request ID tracing
Backup and disaster recovery ✕ Set up your own cron jobs, or leave it to a DBA ✓ Automated backups, tiered retention, and scheduled recovery drills
Section 05

Cost and onboarding

Area Legacy systems MorLuang
Software cost ✕ Large capital outlay up front plus annual maintenance ✓ Subscription by quarter, half-year or year — scale up or down as you grow
Servers ✕ Buy and maintain your own hardware ✓ Cloud-ready, with on-premise and hybrid also available
Training ✕ Scheduled training sessions; miss one and staff cannot use the system ✓ The AI assistant explains any screen on request, shortening onboarding
Leaving or migrating ✕ Proprietary data formats make moving difficult ✓ CSV and FHIR-compatible export at any time — no vendor lock-in

“Legacy systems” here means the packages commonly deployed in Thailand and long-lived in-house systems. This comparison reflects general tendencies; each product has its own strengths and differences.

Migration

Migrating is easier than you expect

1
Assess the data
We analyse the structure of your existing system and map it across to MorLuang
2
Import the master data
Patients, medications, laboratory tests and service masters, by CSV or API as appropriate
3
Test in a sandbox
Run real work against real data in a copy of the system, and verify it before go-live
4
One-month pilot
Run alongside the old system for a month, with daily stand-ups and a hotfix process to keep risk low
5
Go live, with support
Switch over fully, with support responding to serious issues within the hour