Packages & Prepaid (CCS)

Overview

In modern clinic businesses — particularly aesthetic, dental, physiotherapy and wellness — most revenue does not come one consultation at a time. It comes from packages sold up front: ten laser sessions, an annual health check, a six-month fitness term, twenty-four months of orthodontic treatment.

MorLuang’s commercial sales module is built for that model: take the money at the point of sale, draw down the entitlement as it is used, and handle everything that follows — refunds, transfers, expiry, and customers who still owe a balance.

Why clinics need it

General hospital software assumes one service, one payment. It has no concept of selling ahead, so clinics end up tracking packages in a spreadsheet alongside the real system. That causes predictable problems:

• Money taken but not yet earned is a liability on the books that the clinical system knows nothing about
• A customer arrives and staff check a spreadsheet to see what entitlement is left — easy to get wrong
• A customer wants a refund halfway through a package and the pro-rata calculation is done by hand
• A package is transferred to another person with no audit trail at all

This module handles all of it in one workflow, tied directly into the outpatient and billing modules.

Selling modes

Mode	How it works	Typical use
Package	A number of sessions, one deducted per visit	10 laser sessions, 5 massages
Wallet	A topped-up balance, spent at actual value	THB 5,000 of credit, drawn as used
Deposit	Money held against a booking, offset on arrival	THB 500 to hold an appointment
Contract	A long agreement with its own terms	24 months of orthodontics, paid in 12 instalments

All four attach to a single patient identity, so one customer can hold a package, a wallet and a deposit at the same time. The system knows which to draw on first, following the policy the clinic sets.

Features clinics use most

• Promotions and member discounts — VIP members 15% off, bundle purchases 10%, stackable with packages
• Transfers between people — a parent buys a package for a child, transferred with a full audit trail
• Package expiry — set an expiry date and the system warns at 30, 15 and 7 days
• Pro-rata refunds — four sessions used out of ten, so 60% of the net amount is returned, calculated automatically
• Receipts and tax invoices — issued once at the point of sale, not again at each visit
• AI customer analysis — suggests suitable packages from history and predicts refund likelihood

Who it suits

A strong fit:

• Aesthetic and skin clinics
• Dental practices, especially orthodontics with long payment terms
• Physiotherapy and wellness centres
• Annual health-screening centres
• Spas and wellness resorts

As an add-on service inside a hospital:

• Health checkup packages
• VIP subscriptions
• Maternity packages covering antenatal care and delivery
• Fitness memberships

How it connects

The module hooks into the outpatient flow at the point of service. When a patient arrives, the system checks automatically whether they hold a package, wallet or deposit valid for that service. If they do, it is drawn down and no payment is taken again. If not, the visit goes to billing as normal.

Refunds run through a dedicated workflow tied into billing, producing a credit note and a refund receipt to standard accounting practice, so the whole trail can be audited.